Privacy Policy

Crystal Maids Odenton is a referral service operating in Odenton, Maryland. We help connect people and organizations in the Odenton area with independent cleaning service providers. We do not employ, supervise, dispatch, or guarantee cleaning crews, and we do not perform cleaning work ourselves.

When you submit a quote request through this website, your request details are used to help an independent cleaning provider reach out to you and discuss scope, availability, and pricing.

We collect the information you enter in our quote request forms. The homepage and service page forms ask for your name, email address, phone number, and the cleaning service you are requesting. The contact page and calculator also ask for your ZIP code and may collect optional details such as:

• Property type and approximate square footage
• Bedroom, bathroom, or restroom counts
• Shared spaces to discuss
• Visit type, recurring frequency, and property condition
• Priority areas, preferred timing, and access notes
• A service address, if you choose to share one

We also record the page you submitted from (the source page) so we can understand which service or section your request relates to. No personal information is placed in a URL or query string.

We use the information you submit to route your quote request to an independent cleaning provider and to contact you about your request. A request is not a confirmed cleaning appointment; it is the start of a conversation about scope, availability, and price.

We do not use the information you submit to make automated decisions about you or to create profiles for purposes other than responding to your request.

When you submit a form, your request details are sent to the customer relationship management (CRM) tracking system this website is connected to. Your request may also be shared with independent cleaning service providers so they can discuss your cleaning needs with you. We do not perform the cleaning work, and the providers you may be connected with are independent of this website.

We have not confirmed whether any additional third-party tools or services process submitted information. We will update this section once those facts are confirmed by the business owner.

Because Crystal Maids Odenton operates in and serves Odenton, Maryland, several Maryland laws may apply to how we handle your information. We are describing these laws so you understand the framework we are working within. We are not claiming full compliance with any specific statute until our practices are confirmed by the business owner and reviewed as appropriate.

The Maryland Online Data Privacy Act (MODPA) is Maryland's comprehensive consumer privacy law. It governs how businesses that conduct business in Maryland and meet certain thresholds collect, use, and share personal data, and it gives Maryland residents certain rights with respect to their personal data. We are reviewing our practices against the requirements of MODPA and will document our alignment before this policy is finalized.

The Maryland Personal Information Protection Act, found in the Maryland Commercial Law Article, governs notice to Maryland residents in the event of a breach of security involving personal information. We take reasonable measures to protect the information submitted through this website, and we intend to follow Maryland's breach notification requirements if a reportable breach were to occur.

Maryland residents may have certain rights regarding their personal data under state law. Depending on how our practices are confirmed, these may include the right to:

• Know what personal data we collect and how it is used
• Access or request a copy of the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data, subject to legal obligations
• Opt out of the sale or sharing of personal data, where applicable

Formal mechanisms for exercising these rights have not yet been configured. If you would like to access, correct, or request deletion of your information, please contact us using the details below and we will respond based on the practices confirmed by the business owner.

This website may use a session cookie to keep analytics session information consistent across pages. The specific analytics tools, cookies, and tracking technologies in use have not yet been confirmed by the business owner. We are not stating that information is never shared or sold, and we are not claiming compliance with any specific regional privacy law until those practices are confirmed.

We keep submitted request information for as long as needed to respond to your request and for the operational needs of the referral service. Specific retention periods have not yet been confirmed by the business owner and will be documented here before this policy is finalized.

We take reasonable measures to protect the information submitted through this website. However, no method of transmission over the internet or electronic storage is fully secure. We cannot guarantee absolute security.

This website is not directed at children, and we do not knowingly collect information from children as part of the quote request process.

We may update this privacy policy as our practices are confirmed or as the service changes. The effective date will be stated on this page once confirmed by the business owner.

If you have questions about this privacy policy, how your information is handled, or how to exercise your rights under Maryland law, please contact us:

• Email: estimates@housecleaningodenton.com
• Phone: (301) 842-4843
• Hours: Monday through Friday, 8:00 AM to 5:00 PM
• Mailing address: 8303 Crossroads Dr, Odenton, MD 21113